How to Hire, Reward, and Keep Top Employees for Your Growing Company

TABLE OF CONTENTS

Read the Actual Introduction of the book by clicking below:
INTRODUCTION

STEP 1: THINK BEFORE YOU HIRE

Chapter 1: DETERMINING WHAT YOU NEED

A company’s real assets are not money, equipment, or information, but people

• Use Smart Staffing
• Match the Employee to the Job
• Look Beyond the Resume
• Seek "A" Level Employees
• Use The Five-Step Hiring Process
• The Value of Human Capital
• Frequently Asked Questions

Chapter 2: ESTABLISHING JOB REQUIREMENTS AND CANDIDATE REQUIREMENTS

You must have a clear picture of the job in order to find the best candidate

• Job Definition
• Using Your Completed Job Description
• Hiring Criteria
• It's More Than Paperwork
• Frequently Asked Questions

Chapter 3: CONSIDERING SMART-STAFFING OPTIONS

There’s more than one way to fill a position

• What Type of Employee Do You Need?
• Full-Time Employees
• Part-Time or Temporary Employees
• Outsourcing
• The IRS Side of Independent Contractors
• Frequently Asked Questions

Chapter 4: HIRING WITHIN THE LAW

Hire ability while avoiding legal entanglements

• Laws Small Business Owners Should Know
• Negligent Hiring Laws
• Store Employment Documents Carefully
• Know Your Legal Responsibilities
• Frequently Asked Questions

Chapter 5: CREATING LEGAL AND CUSTOMIZED JOB APPLICATIONS

Asking the right questions will lead you to the right candidate

• Creating the Base Application
• Customizing the Application
• Making It Legal
• Frequently Asked Questions

STEP 2: LOCATE QUALIFIED APPLICANTS

Chapter 6: DEVELOPING A RECRUITING PLAN

Any important business undertaking begins with a plan--hiring is no different

• Define the Position
• What Are Your Staffing Options?
• Examine the Job Definition
• Determine the Compensation?
• Where Will You Find Potential Applicants?
• How Many Applicants Do You Need?
• How Will the Applicants Apply?
• Screening: Who? When? For How Long?
• Scheduling Interviews
• Consider the Types and Timing of Pre-Employment Evaluations
• What's Your Timeline
• Frequently Asked Questions

Chapter 7: IDENTIFYING SOURCES OF QUALIFIED CANDIDATES

You have to dig if you want to find gold

• Print Advertisements
• Employment Firms
• Networking
• Employee Referrals
• Customer Referrals
• College Campus Recruiting
• Internships
• Career Nights
• Online Recruiting
• Creative Ideas
• Frequently Asked Questions

STEP 3: INTERVIEW CANDIDATES AND SELECT YOUR NEW EMPLOYEE

CHAPTER 8: SCREENING APPLICANTS

Learn to read between the lines to see the real applicant

• Telephone Screening
• Resume Screening
• Application Screening
• Online Screening
• Screening Practice
• The Screening Interview
• Contacting Candidates
• Frequently Asked Questions

CHAPTER 9: PREPARING FOR THE INTERVIEW

Building a solid foundation begins with preparation

• Styles of Interviews
• The Logistics of an Interview
• Preparing the Interview Questions
• Frequently Asked Questions

CHAPTER 10: CONDUCTING THE INTERVIEW

Making the heart of the process pay off

• The In-Depth Interview
• Frequently Asked Questions

CHAPTER 11: CONDUCTING PRE-EMPLOYMENT EVALUATIONS

Investigating before you hire is prudent management

• Five Good Reasons for Pre-employment Evaluations
• Why Job Applicants Lie
• Background Checks
• Applicant Testing
• Innovative Ideas
• Frequently Asked Questions

CHAPTER 12: CHECKING REFERENCES

Past job performance is the best indication of future performance

• Sources of References
• The Number of References
• Contacting References
• "Stonewall" References
• Questions for References
• Evaluation of References
• Frequently Asked Questions

CHAPTER 13: HIRING THE BEST CANDIDATE

Selecting the winner may not be an obvious or easy decision

• Get Organized
• Weighing Your Needs and Rating the Candidates
• Timing
• Final Testing
• Written Employment Offer
• Extend the Offer
• Counteroffers
• Offers Declined
• Notifying Other Candidates
• Frequently Asked Questions

STEP 4: KEEP AND REWARD TOP EMPLOYEES

CHAPTER 14: IMPLEMENTING STRATEGIES TO KEEP YOUR NEW EMPLOYEES

The hiring process continues after the final decision is made

• Recognizing the Seven Myths of Retention
• Welcoming Your New Hires
• Keep Up The Excitement
• Get Off To A Good Start
• Acclimation Plan
• The First Day
• Orientation
• On-The-Job Training
• Mentors
• Performance Appraisal
• Frequently Asked Questions

CHAPTER 15: COMMUNICATING WITH YOUR EMPLOYEES

The lifeblood of a business relationship is communication

• Informal Communication
• Formal Communication
• Frequently Asked Questions

CHAPTER 16: MAKING EMPLOYEES FEEL GOOD ABOUT THEMSELVES AND ABOUT YOUR COMPANY

Happy employees are productive employees

• Boost Self-Esteem
• Career Counseling
• Employee Driven Growth
• Frequently Asked Questions

CHAPTER 17: PROVIDING JOB ENRICHMENT OPPORTUNITIES

Change the job before the employee changes jobs

• What is Job Enrichment?
• Steps of Job Enrichment
• Frequently Asked Questions

CHAPTER 18: GIVING FINANCIAL INCENTIVES AND OTHER PERKS

Money is not the only reason employees stay, but it’s an important one

• Financial Incentives
• Innovative Techniques
• Communicate the Full Value of Financial Incentives
• Frequently Asked Questions

STEP 5: LEARN FROM YOUR LOSSES

CHAPTER 19: REVIEWING WHY THEY LEAVE AND THE COSTS LEFT BEHIND

You must know the facts before you can improve the future

• Ten Reasons Why Employees Leave
• Termination Analysis
• The Cost of Turnover
• Annual Turnover Costs
• Frequently Asked Questions

CHAPTER 20: CONDUCTING THE EXIT INTERVIEW

Don’t be afraid to dig for the real reasons your employees leave

• Preparing for an Exit Interview
• Conducting an Exit Interview
• Analyzing the Results of Exit Interviews
• Implementing an Action Plan
• Frequently Asked Questions

CONCLUSION

APPENDIX

1. Job Definition
   
2. Hiring Criteri
   
3. Application For Employment
   
4. Recruiting Plan
   
5. Employment Ad Placement Log
   
6. Employee Referral Form
   
7. Pre-Employment Evaluation Sources
   
8. Applicant Reference Data Sheet
   
9. Applicant's Information Release Statement
   
10. Applicant Reference Summary Sheet
    
11. Hiring Check Sheet
    
12. Final Evaluation Form
    
13. Voluntary Termination Analysis Form
    
14. Exit Interview Worksheet
    
15. Final Exit Interview Form
    
16. Confidential Questionnaire
    

GLOSSARY

INDEX

ABOUT THE AUTHOR

ABOUT THE OUTLAW GROUP

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The Outlaw Group
900 Johnnie Dodds Blvd., #115 · Mt. Pleasant, SC 29464
Voice: (843)884-9361 · Fax: (843)881-1758 · E-mail: info@smartstaffing.net

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